Contact & reporting

Free access and accounts

You can browse the catalogue and open creations marked as free directly, without an account, email or adult declaration screen. Visitor access cannot unlock creations that use credits.

To receive 2,000 free credits each month, create an account and verify your email address. Then sign in to that same account to find its balance and unlocks. If the verification message does not arrive, check spam folders and the address entered before contacting support; never send your confirmation link.

Creator applications and contributions remain reserved for people aged 18 or over under their eligibility rules.

Contact the operator

contact@vers-ai.com

This single inbox receives general enquiries and all the requests below. It is available without an account. Choose a topic to prepare an email; you can review it before sending it from your email app.

Never send a password, sign-in or two-factor code, recovery link or payment card details. Include only information needed for your request.

Choose a request topic

Account and sign-in

Account username or email if different from this address, the blocked step and displayed message.

Payment, subscription or refund

Order reference if available, date, amount and your request. Do not attach payment card details.

Technical problem

Page link, approximate date, device and browser, steps followed and error. Hide private information in screenshots.

Report or review a decision

Exact link, relevant part and explanation. To challenge a decision, include its reference if available. Information required for an illegal-content notice is explained below.

Personal data

Specify the right or data concerned and a useful account identifier. Do not send an identity document without being asked.

You can also submit a withdrawal request using Withdraw from this contract here. When a subscription is active, future renewals can be cancelled from your account; cancellation is separate from a refund request.

Report a creation or contribution

Provide the exact site link and title or identifier, identify the relevant part, explain why you believe it is unlawful or breaches the rules, and include your contact details where appropriate. For a rights complaint, identify the protected work and explain your relationship to its rights holder. Do not include unrelated personal or sensitive information.

The owner can review dossiers, unpublish creations and moderate contributions. Signed-in members can also use the Report button on a creation, review or comment. Reports stay private. A signed-in reporter can see their own receipt, decision and explanation in My reports and Notifications; authorised administrators can review reports. Internal notes and other people’s private information are not shared. Contact is available without an account for a notice or a request to review a decision.

Follow up your request

The operator handles requests and replies by email. Keep your sent message and reply in the same conversation, quoting any reference received. Add new information to that conversation if the issue changes. Preparing an email does not send it or confirm receipt.

Reports and urgent requests are prioritised. This inbox is not an emergency service and no 24-hour monitoring is promised. If a person is in immediate danger, contact the appropriate emergency services.

Account restrictions, reasons and remedies

The owner may suspend or block account access to protect the service and people, including for unlawful content, breaches of the rules or a security risk. The decision must consider the facts, context and proportionality. The explanation identifies the measure and the reasons needed to understand it; internal notes and other people’s private information are not made public.

You can ask for a review through Contact even if you can no longer open your account. Identify the account or decision reference and explain your request, without sending a password or authenticator code. Other applicable out-of-court or judicial remedies remain available.

An access restriction does not automatically erase your data. You can request access or erasure through Contact; the privacy policy explains the conditions and any necessary retention. Restoring account access does not automatically republish a withdrawn creation, creator profile or contribution: visibility still requires the necessary checks and decisions.

Report follow-up and responses

A receipt confirms that your report was received. The decision is communicated with an explanation and review options or other applicable remedies. For a notice without an account, the operator replies through contact; contacting the operator does not require an account or invitation key. Your site receipt or decision does not mean an email was sent to you. When management alerts are enabled, a minimal message informs the operator of the new report without its content or your identity. It does not prove case review.

Reporting without an account

Email contact is available without sign-in or an invitation key. Give the exact link, relevant part and your explanation. For an illegal-content notice, provide your name and email where required, and a statement that the information is accurate and complete to the best of your knowledge and in good faith. Statutory exceptions for certain child sexual abuse reports apply. Do not attach illegal files.